Refund Policy

Guaranteed Happiness

We wholeheartedly stand behind our products, and we are truly dedicated to helping you experience the full benefits of kratom.

Kratom can be a transformative discovery for many, but it may require some experimentation to determine what suits you best.

Rest assured, your satisfaction is our priority. If, for any reason, you are dissatisfied with a product, please inform us, and we will ensure your complete satisfaction.

No Hassel Returns

Unopened / Products

To qualify for a complete refund, the product must remain unused and in the same condition as when it was delivered to you.

Our policy allows for full refunds up to 60 days from the date of confirmed delivery. Further details can be found in the REFUNDS section below.

Products Damaged In Transit

If your products arrive damaged during transit, please notify us immediately. We will replace damaged items at no extra charge (subject to conditions).

Send an email to dragonorganics.tm@gmail.com, providing a description of the incident.

Ensure that you include at least one clear photo of the damaged product(s).

Contact Us Before You Return

To ensure we provide you with the best service, we appreciate receiving your inquiries in advance. To contact us, please visit our contant page at https://dragon-organics/contact or send us an email at dragonorganics.tm@gmail.com.

Products Damaged In Transit

In the event that any of your products arrive damaged during transit, please notify us immediately. Damaged items during transit may qualify for a replacement at no extra charge (subject to conditions).

Kindly send an email to dragonorganics.tm@gmail.com, detailing the circumstances.

We kindly request that you include at least one clear photograph displaying the damaged product(s).

Refunds

Once we receive your return, you will receive an email confirmation.

Following that, you can choose between receiving a full refund to your original payment method or store credit.

Original Payment Method

Should you select this refund option, please anticipate a brief processing period. The majority of refunds are typically processed within 5-7 business days.

If you have not received your refund within this timeframe, we recommend reaching out to your bank for assistance.

If the matter persists, kindly visit our support page at https://dragon-organics/contact or send an email to dragonorganics.tm@gmail.com.